Rogers Wireless Response
Better and Better
This just gets better and better.
------------------- Current state - June 2007
A letter was sent to "Kevin" - there was no
reply even though the response time was greater than 30 days.
A complaint was filed with the Edmonton BBB on June 26,
2007. They say it takes 30 days.
A letter explaining the issue went to Capilano Mall
management.
--------------------- Update
After the BBB waited for a response from the company
for 45 days, on the 13th of Auguest, 2007 I received an email from them advising that
"... the company's failure to promptly give attention to the matter will be reflected
in their Reliability Report." The case info is: BBB Complaint Case#1621642
(Ref#35-114924-1621642-13-500).
So it is over. No more updates.
-------------------- The following were sent and
received during the last 2 weeks of May, 2007.
Here is the response from Rogers Wireless in response
to the first email that was sent as a complaint.
Dear Mike xxxxx,
Thank you for taking the time to write to us, we appreciate your use of
online customer service.
In your recent email, you have informed us that you woudl like to
receive a full refund of a product that was bought on May 12th.
In order for us to provide you accurate information and protect your
security, we will require additional information. Please respond to
this email with the following:
* Your date of birth
* Your postal code
* Your account number
We apologize for this inconvenience and thank you for choosing Rogers.
For future reference with respect to this e-mail, please quote reference
number 21556554
Regards,
Myriam D.
Rogers Online Customer Service
http://www.rogers.com
What I can't get over is the request for a DOB and
Postal Code for a cash sale. The "protect your security" line is a winner. Wow.
This is the second response from Rogers Wireless.
Dear Mike xxxxx,
Thank you for taking the time to write to us, we appreciate your use of
online customer service.
In your recent email, you have informed us that you would like a full
refund from the store you purchased an accessory kit for your phone.
We apologize for any inconvenience this may have caused, however as all
the stores are independently owned and each have there own return
policies we regrettably are unable to force them to refund your full
balance. We would strongly recommend that you speak with the store
manager in regards to this matter.
Again we apologize for any inconvenience.
Thank you for choosing Rogers.
For future reference with respect to this e-mail, please quote reference
number 21587664
Regards,
Patrick B.
Rogers Online Customer Service
http://www.rogers.com
What a cop-out.
The company running the kiosk store seems to be more
that one company:
Wireless Unlimited
K0002 5004-98 Ave.
Edmonton, AB
T6A 0A1
780-450-688
Compage Communications Group Ltd
1109-10235 124 Street NW
Edmonton, AB T5N 1P9
(780) 482-7308
FAX: 780-488-2741
